![]() Just like ATT needs to hire some usability engineers to assist in improving the UI of the Set Top Box, they need help with their site to make it great. Why isn't it collected and served up for the customer in an easy manner? There's information all over the site, here and there about some of this. Should I be so inclined, I'd like to be able to go to detailed documentation for the Gateway and the STB. Here's a concept: I'd also like the user-guide to by STB's remote, and how about my channel line-up. Try repositioning it and moving it to a few new places before moving on to the next step. That’s because if it is improperly positioned, it might not be able to maintain a steady internet connection. If I pick one of those three, I'd like to go to some User Guides that provide an overview and the meaning of the lights on the boxes. If the red light is related to some internet connectivity issue, moving the router can help. From the myATT site on the web, or app on my phone, have a drop-down that shows my equipment: ONT/NID demodulating the signal on the fiber to ethernet, an Arris BGW210-700 Gateway. ATT knows I have UverseTV and GigaPower 1Gbps service. Flashing green: The associated phone line is active. Phone 1 & 2: Green: A phone is connected and registered. The flickering of the light is synchronized to data traffic. Flickering green: There is activity from devices connected to the coaxial port. The technology is not that difficult to understand if made easily accessible and presented properly. A set-top box or other device is connected to the coaxial port. I know I'm sounding like a broken record. I have not and will not modify anything emissions-related including. No documentation delivered at the time of service install. White on the wall box has red alarm lighy : r/ATT. Why shouldn't the ISP educate consumers? It would be so simple. and a common sense understanding of the lights on the ONT and the RG, colors, meaning. I've contacted AT&T, a technician was supposed to come today but he didn't show up. The message on my browser reads: 'Gateway Authentication Failure. The box Connect the T1 line to a different port links to T1 Alarm Troubleshooting. The red alarm light on my AT&T ONT box is on and there is no internet. I need really internet connection now for work. You would think it would be in ATT's and the customer's best interest if they provided a summary document explaining the path of data flow starting at the the optical fiber coming into the neighborhood, the DSLAM, ONT/NID, the RG. Well all of a sudden yesterday it goes out, and Im getting a red alarm light on the ONT box which. pon: no light, alarm: red light I tried most of suggestions to reboot or reset both ont and router but nothing happen still red alarm.
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